Returns & Refunds Policy
At ClassicAWorks, we want you to be happy with your purchase. If you change your mind about an online purchase, you have the right to cancel your order and return the goods in accordance with UK consumer law.
1. Your right to cancel
If you are a consumer purchasing goods online, you have the right to cancel your purchase within 14 calendar days of receiving your order, without giving a reason.
To exercise your right to cancel, please contact us within 14 days of receiving your goods. You can do this by contacting us at Customer Service and providing your order number and details of the item(s) you wish to return.
After notifying us that you wish to cancel, you must return the goods to us within a further 14 calendar days.
2. Condition of returned items
Returned items should be an appropriate package to avoid returning damages, especially if the items are heavy.
If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may make a reasonable deduction from your refund in accordance with applicable law.
3. Return postage
Unless the item is faulty, damaged, incorrectly supplied or not as described, you are responsible for the cost of returning an unwanted item.
If the goods are faulty, damaged, incorrectly supplied or not as described, please contact us before returning them so that we can arrange the appropriate remedy.
4. Refunds
Once we receive the returned goods, or you provide evidence that you have sent them back, we will process your refund within 14 days, in accordance with applicable UK consumer law.
Refunds will normally be made using the same payment method used for the original purchase.
Where you exercise your statutory right to cancel, we will refund the cost of the goods and the standard delivery charge paid for the original order. If you selected a more expensive delivery option, we are not required to refund the additional cost above the standard delivery option.
5. Faulty, damaged or incorrectly supplied goods
Your statutory rights are not affected by this returns policy.
If an item is faulty, damaged, not as described or does not conform to the contract, please contact us as soon as possible at Customer Service with your order number and details of the problem.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015.
6. Exceptions
Certain types of goods may be excluded from the statutory right to cancel, including certain bespoke or personalised goods.
Where an exception applies, we will make this clear on the relevant product page before you place your order.
7. Contact us
For returns or cancellation requests, please contact:
ClassicaWorks
Customer Service
This returns policy does not affect your statutory rights under UK consumer law.